Shipping Policy
Last updated: August 1, 2026
This Shipping Policy applies to all orders placed on vermeli.com (the "Site"), operated by BAZ Global FZE ("VERMELI," "we," "us," or "our"), a company registered in the Sharjah Publishing City (SPC) Free Zone, United Arab Emirates.
1. Order Processing
Orders can be placed on our Site 24 hours a day, 7 days a week. However, order processing and dispatch follow our warehouse's operating schedule:
- Operating days: Monday to Saturday, 8:00 AM – 5:00 PM (UAE time)
- Closed: Sundays and official UAE public holidays
Orders placed on a Saturday or Sunday are collected and dispatched with the Monday 4:30 PM collection, since Sunday is a non-operating day. As a result, orders placed over the weekend are typically delivered on the following Tuesday or Wednesday.
2. Delivery Timeline
Once dispatched, our courier partner (Aramex) makes a first delivery attempt within 1–2 working days, provided:
- The recipient is available to receive the order, and
- The delivery address provided is complete and accurate
Delays may occur if the recipient is unavailable, declines the delivery, or if the address provided is incomplete or incorrect.
3. Delivery Fees
- Free delivery on all orders of AED 1,000 or above.
- Orders below AED 1,000 are subject to a delivery fee, calculated and displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order is dispatched, you will receive an email confirmation with your order and tracking details so you can follow your shipment's progress.
5. Delivery Attempts
All deliveries are made in person. Our courier will call you ahead of delivery:
- If you instruct the courier to leave your order at your doorstep, they will do so only with your explicit permission. Once left at your doorstep as instructed, the delivery is treated as completed — a return is not applicable (see our Refund Policy).
- If you are unavailable, the courier will attempt delivery 2–3 times in total.
- If a delivery is refused by the customer, the shipment is returned to our warehouse without further delivery attempts. In this case, only the goods are refundable — the original delivery fee is non-refundable — see our Refund Policy for details.
- If an order remains undelivered after all attempts, it is held for approximately 7 days before being automatically returned to our warehouse.
6. Damaged or Missing Items
If your order arrives damaged or in poor condition, please submit a claim through our Site within 48 hours of delivery. After 48 hours, claims are not acceptable.
Once a claim is submitted, our team will investigate. Any refund or replacement is subject to the outcome of this investigation. If the claim is confirmed, you may choose one of the following:
- Return for a refund: you will receive a full refund, including the original shipping fee.
- Replacement: we will replace the damaged product, and you will not pay any shipping fee for the replacement delivery.
See our Refund Policy for full details.
To help resolve claims quickly, please note that our courier photographs each delivered parcel as proof of its condition at the time of delivery.
7. Questions
If you have any questions about your delivery, please contact us.