Refund Policy
Last updated: August 1, 2026
This Refund Policy applies to all purchases made on vermeli.com (the "Site"), operated by BAZ Global FZE ("VERMELI," "we," "us," or "our").
1. Returns
Returns are not applicable. The only exception is a refused delivery: if you decline to accept your parcel at the point of delivery, the shipment will be returned to us. In this case, only the goods are refundable — the original shipping fee is non-refundable.
If you instruct our delivery agent to leave your order at your doorstep rather than handing it to you in person, and the order is left as instructed, this is treated as a completed delivery — the refusal exception above does not apply, and a return is not applicable.
2. Damaged or Defective Items
If your order arrives damaged or in poor condition:
- Submit a claim through our Site within 48 hours of delivery. After 48 hours, claims are not acceptable.
- Our team will investigate the claim. Any refund or replacement is subject to the outcome of this investigation.
- If the claim is confirmed, you may choose one of the following:
- Return for a refund: you will receive a full refund, including the original shipping fee.
- Replacement: we will replace the damaged product, and you will not pay any shipping fee for the replacement delivery.
To help resolve claims, our courier photographs every parcel at the point of delivery as proof of its condition.
3. How to Request a Refund or Replacement
To report a refused delivery or a damaged/defective item, please contact us with your order number and details. Our team will confirm eligibility and next steps.
4. Processing Time
Once your refund or replacement is approved, please allow a reasonable processing period for it to be issued. We will keep you updated by email throughout the process.
5. Questions
If you have any questions about this policy, please contact us.